Door Knockers Want You to Switch Security
Here’s What You Should Know
Each year our area is bombarded by companies using interns to knock on doors to sell you security. We call them security doorknockers. The companies they work for do not have local monitoring stations or on-call service departments. The tactics some of them use to get you to switch should make you think twice about using them for your family’s safety. They may tell you your equipment is outdated or that it cannot be upgraded. We want to remind you that we can upgrade systems we monitor with the latest features. Cell units, smart home products, and cameras can easily be added to most systems. If you ever have questions about your service or want to update it, give us a call at 927.5535.
We’ve encountered these doorknockers in just about every neighborhood in and around Baton Rouge. Unfortunately, they have convinced some of our subscribers to switch. This has given us a firsthand account of the tactics these companies use.
If you opted to add a fire protection to your security system, you’ve made a wise choice. However, when these takeover companies switch your services, they may replace the entire hard-wired fire system with just one smoke detector to cover the entire house. By doing this, they are leaving most of your house and attic unprotected and vulnerable.
These doorknockers typically use the existing control panel as a power source when they switch your services. They connect the panel to a circuit board wired to their keypad. What you should know is by setting up your keypad this way, they are eliminating the warning you get when you have a low battery. You won’t know when your battery is about to give out, until you need backup power and realize there is none.
More Information from Our Subscribers
These solicitors confronted some of our subscribers and told them they worked for Custom Security. They falsely stated they were at the home to update the alarm.
One subscriber told us that the person who came to her door was carrying a fake badge and was trying to pass himself off as a State employee. He told her the system was out-of-date.
The company says they are local “just like Custom” and are located in Metairie, but the paperwork has a Utah address.
How to Protect Yourself from Security Doorknockers
Don’t Reveal System Information
When approached by these out-of-state solicitors, be very careful about the type of information you reveal about your system. Take a lesson from one of our cautious subscribers. She told the doorknockers, “if you are with Custom, why don’t you know what kind of system I have?”
Get Information from Them
If you are unsure of what they tell you, get as much information as you can – including a name and phone number. Ask them for their license issued by the Louisiana Office of State Fire Marshal, who also warns homeowners against doorknockers. Do online research on complaints filed against the company.
Three-Day Grace Period
If you do sign a contract with these security doorknockers, be aware that you legally have three days to cancel it, even if the work is completed. We are finding that the doorknockers are telling our subscribers to wait to call us to disconnect their services, assuming it will be past the three-day grace period.
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