An Onne L. Heeren Company
 

Custom Security Systems is the only locally owned and operated company that has its own UL listed central station. All other local companies subcontract to either a local answering service, or worse yet, to a large out-of-state center. Why choose one company to install your new security system just to have them let another company monitor it. Limiting how many people have access to your confidential information is an important part of your overall security.

At Custom Security, we're ready to immediately respond to your emergency, or simply answer your questions, day or night...anytime of the year... We NEVER take a holiday!



Q. What is Central Monitoring?
A. At the Central Station, trained profesionals are on duty 24 hours a day, seven days a week watching over your security system. When your Custom Security system detects an intruder or fire, it automatically transmits a message to your central monitoring facility where highly skilled operators respond. In most cases, they will attempt to verify the condition by calling your home before contacting the appropriate authority. Why would they verify the alarm first? This prevents having the police, fire or rescue service come to your home unnecessarily. If it is a real emergency, the operator can summon the appropriate emergency personnel to your home to assist you. So whether you are home or away, your home can be protected 24 hours a day, every day.
 
Q. I have a security system that was installed by another company. Can you monitor it?
A. We can monitor just about any system, no matter who installed it.
 
Q. Do I need an alarm user permit?
A. All homes and businesses with alarm systems in East Baton Rouge Parish must have a permit. If the same customer has alarm systems at more than one address, a separate permit is required for each address. Only alarm systems within the city limits of Baker and Zachary are exempt from having a permit.
 
Q. What is the charge for the permit?
A. There is a one-time charge of $25.00 per address to register your alarm system and acquire your user permit.
 
Q. I have an alarm user permit. What are the charges for false alarms?
A. There is no charge for the first 5 false alarms of each fiscal year, which runs from June 1st to May 31st. There is a $10.00 charge for the 6th through 10th false alarms, and a $25.00 charge for each false alarm after that.
 
Q. What is considered a false alarm?
A. A false alarm is an alarm that the police respond to, but do not find anything wrong.
 
Q. Am I charged every time I set my alarm off?
A. No, Custom Security does not charge you for setting off your alarm.
 
Q. Should I notify Custom Security when I'll be out of town?
A. Yes, we recommend letting us know so we can make a note on your account. Most customers like for us to send the police immediately if their alarm goes off while they are out of town.
 
Q. When should I update my account with Custom Security?
A. Please call us anytime your phone numbers change. This includes any number that you have provided us as a way to contact you or the people on your contact list. Also, if your mailing address changes, or if you want to change your password, please call us.
 
Q. How often should I test my alarm system?
A. We recommend testing your alarm system about once a month. Also, anytime you have any work done on your phone line, we recommend testing your alarm.
 
Q. How do I test my alarm system?
A. Always call the rnonitoring center before testing your alarm. We suggest setting the alarm off and letting the sirens sound for 45 seconds. After turning the alarm off, call the monitoring center again to be sure your signal was received.
 
Q. What should I do if I accidentally set off my alarm?
A. After disarming your system, call the monitoring center with your password.. if you can beat us to calling you first!
 
Q. I tried to call Custom Security after I set off my alarm, but my phone didn’t work. Why?
A. Alarm systems use the phone line to send signals to the monitoring center. Your phone line will be released once the system has completed transmission.